CUSTOMER CARE

Every jewellery is very delicate as each piece is made by hand. Please take note of the following guidelines for handling your Jody Jeweller pieces of jewellery, so you may be able to preserve their original quality and enjoy them for many years to come. 

It is always good habit to remove all jewellery before exercising, showering, gardening, heavy lifting, swimming, etc. Remove jewellery before sleeping and put your jewellery on after bathing, spraying perfumes, hairsprays, or lotions and cosmetics. Avoid chemical cleaners, abrasive polishing agents, and chlorine. A combination of mild soap, warm water, and a soft toothbrush may be used for cleaning. You can soak most jewels in this solution for 30 minutes to remove more stubborn dirt. Refrain from using chemical jewellery cleaners and home ultra-sonic cleaners. 

- Jewellery with gemstones and pearls should only be wiped very gently with a damp cloth as they are unable to withstand cleaning agents, polishing cloths and ultrasonic cleaners. Gemstones are porous and as a result of this they are able to absorb anything. It is important to avoid any direct contact with water, chemical liquids, perspiration, lotions, detergents and perfume.  These pieces should also be kept DRY at all times during wear and should be stored away in a cool dry place in their suede pouch. Gemstones can also scratch, chip or break if dropped, so be careful when taking on and off pieces with gemstones. 

- Sterling Silver is a malleable (soft) metal, therefore it is very important to be gentle with these pieces, especially earring posts and clasps as they could bend or break under force. Pieces should be stored in the suede pouch or an airtight box and kept in a cool dry place to avoid premature tarnishing. These pieces can be cleaned easily with a silver polishing cloth.  

 

Diamond & Moissanite Care

A gentle detergent like Fairy dish soap mixed with warm water can be used with a soft toothbrush to scrub around and beneath the stone to clean and restore sparkle.